Rafael J. Montano-Dupont
Rafael J. Montano-Dupont
| 858.602.6086
| rafaelmontano.net
Profile
Solid experience in customer service, training, and recovery. Ability to effectively communicate. Works well under pressure, able to handle multiple situations in a fast paced, dynamic environment, with ability to adapt to changes immediately.
Skills
· Fluent in Spanish both writing and speaking
· Strong communication skills
· Ability to work with diverse group of customers in an engaging matter
· Always Punctual
· Cash Handling
· Microsoft Office, Adobe Creative Suite
· Multi-tasking
Education
The Art Institute of California-San Diego
Bachelor of Science - Advertising (10/2009 - Current)
Experience
Provide Commerce – La Jolla, California
Customer Service Representative (04/2010 - Current)
· Assisted customers in placing orders via phone
· Worked with customers in resolving issues regarding to their order
· Took proactive steps to ensure maximum customer satisfaction
Xooro - San Diego, California
Barista, Training Lead, & Cash Control (03/2010 - Current)
· Brought change to different locations, kept track of registers & receipts
· Communicated and actively trained individuals regarding updates to regulation and procedures set out by upper management
· Took care of aspects of scheduling and shifts in regards to expected sales volume
SeaWorld Parks & Entertainment - San Diego, California
Vendor & Culinary Operations Host (05/2009 - Current)
· Prepared and served food for sale using safe food handling techniques
· Sold food items on the spot in stadiums handled money, counted back change without register with speed and accuracy
· Provided information and conducted transactions with our multicultural guests
Family Haircutters - Imperial Beach, California
Customer Service & Register (01/2008 - 02/2009)
· Booked appointments
· Produced documents using Microsoft Word and Excel
· Charged customer using register
Tony's Hotel and Motel Liquidators - Imperial Beach, California
Web Developer & Customer Service (04/2007 - 07/2009)
· Produced and maintained website and product catalog which produced over 250,000+ views in a few months from launch, thus bringing up overall sales.
· Increased overall awareness of business, including media coverage
· Provided information and catalog information to potential clients via email
